Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client") and VR Explore Media, a proprietary agency founded and operated by Vijay Ranjan, located in India ("Agency", "we", "us").

By engaging our services, signing any proposal, making any payment, or accessing our website at vrexploremedia.com, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms are governed by the laws of India, including but not limited to the Information Technology Act, 2000 ("IT Act"), and the Indian Contract Act, 1872.

VR Explore Media provides digital marketing, branding, creative production, social media management, SEO/AEO/GEO optimization, paid advertising, web development, photography, videography, and AI-driven marketing automation services.

The specific scope of services is defined in the individual project proposal or service agreement signed between the Agency and the Client. Services not explicitly listed in the signed proposal are not included and may be available as paid add-ons.

We reserve the right to modify, discontinue, or substitute service delivery methods without notice, provided the agreed deliverables and timelines are not materially affected.

We may engage qualified third-party contractors, freelancers, or platforms (including but not limited to advertising platforms, design tools, and cloud services) to fulfill service obligations. Such arrangements do not affect our accountability to the Client.

All fees are quoted in Indian Rupees (INR) unless otherwise agreed in writing. Invoices are payable within 7 days of issuance unless a different schedule is specified in the service agreement.

Retainer-based services require a 50% advance payment before work commences, with the remaining 50% due upon project completion or as per the milestone schedule in the proposal.

Late payments beyond 14 days from the due date attract an interest charge of 1.5% per month on the outstanding amount, in accordance with applicable commercial norms.

Refund Policy: Advance payments for services already commenced are non-refundable. For services not yet initiated, a refund minus a 10% administrative fee may be issued within 7 days of the original payment. Ongoing monthly retainer fees paid for the current billing period are non-refundable upon cancellation.

All third-party costs including advertising spend, stock licenses, SaaS tool subscriptions, and printing are entirely the Client's responsibility and are billed at cost with no markup unless agreed otherwise.

Goods and Services Tax (GST) at the prevailing rate will be added to all invoices as applicable under Indian tax law.

All original creative works, designs, code, copy, photographs, and other deliverables produced by VR Explore Media under a paid engagement are assigned to the Client upon receipt of full and final payment, unless otherwise specified in writing.

During the service period, and until full payment is received, all work-in-progress materials remain the exclusive intellectual property of VR Explore Media.

We retain the right to display completed work in our portfolio, case studies, pitch materials, and social media for promotional purposes, unless the Client requests confidentiality in writing prior to project commencement.

Third-party assets (stock images, licensed fonts, stock footage, plugins) used in deliverables are subject to the respective licensor's terms. The Client is responsible for acquiring and maintaining appropriate licenses for such assets used beyond the original scope.

These provisions are governed by the Copyright Act, 1957 (India) and applicable amendments thereto.

The Client agrees to provide accurate, complete, and timely briefs, feedback, approvals, and all required materials (logos, photos, access credentials, brand guidelines) necessary for project execution.

The Client warrants that all content, materials, and information supplied to the Agency are free from third-party intellectual property claims, defamatory content, and any material that violates applicable Indian law.

The Client is solely responsible for all content published on their own platforms and for ensuring advertising compliance with the policies of Meta, Google, and other advertising platforms, as well as the Advertising Standards Council of India (ASCI) guidelines.

Delays in Client feedback, approvals, or asset delivery beyond 5 business days may result in timeline extensions or additional fees, which will be communicated in writing.

Both parties agree to maintain strict confidentiality regarding the other party's proprietary information, business strategies, pricing, and trade secrets disclosed during the engagement.

This confidentiality obligation remains in effect for a period of 2 years following the termination of the service relationship, unless the information enters the public domain through no fault of the receiving party.

The Agency will not disclose campaign performance data, ad spend figures, or other sensitive business metrics to third parties without the Client's explicit written consent.

VR Explore Media's total liability to the Client for any claim arising under or in connection with this agreement shall not exceed the total fees paid by the Client in the 3 months preceding the claim.

We shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits, revenue, business opportunity, or data.

We make no guarantee of specific results, rankings, engagement rates, or advertising returns. Marketing outcomes are inherently variable and depend on market conditions, competition, Client-side factors, and platform algorithm changes beyond our control.

We are not liable for any downtime, data loss, or third-party platform outages (including Meta, Google, Instagram, etc.) that affect campaign delivery or performance.

These Terms shall be governed by and construed in accordance with the laws of India. Specific applicable statutes include:

• Information Technology Act, 2000 and its amendments (for digital services and data protection)

• Indian Contract Act, 1872 (for contractual obligations)

• Copyright Act, 1957 (for intellectual property matters)

• Consumer Protection Act, 2019 (for consumer rights, where applicable)

Any disputes shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India, unless resolved through arbitration as described in Section 9.

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice of the dispute.

If negotiation fails, the dispute shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (India), as amended. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by both parties, or failing agreement, appointed by the competent court.

The place of arbitration shall be Tamil Nadu, India. The language of proceedings shall be English. The award shall be final and binding on both parties.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a competent court.

For any questions, concerns, or grievances regarding these Terms, please contact:

VR Explore Media | Vijay Ranjan, Founder

Email: varexploremedia@gmail.com

Phone: +91 9486094750

We will respond to all written queries within 10 business days.

These Terms were last updated on June 1, 2026. We reserve the right to update these Terms at any time. Continued use of our services following notification of changes constitutes acceptance of the revised Terms.